Information to Know Before Starting

Before starting to use these configuration notes, complete the following table to make sure you have the required information to complete the different steps.

IMPORTANT:

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will bedisplayed.

Note:

The Mediatrix unit must be reinitialised to its factory default settings to make sure the configuration can be successfully executed.


Information	Value	Used in Step
IP address used by your Mediatrix unit to communicate with the Management Interface. If your computer is connected to the Ethernet port meant to be connected to the Local Area Network (LAN), i.e. Eth2 on most devices.	Use this value 192.168.0.10	Logging on to the Mediatrix Unit Web Interface
If your Mediatrix unit is configured to use a DHCP server, use the DHCP server- provided IP address.		Logging on to the Mediatrix Unit Web Interface
If your Mediatrix unit is configured to use the IPv6 Link Local.	Locate the IP Link Local label underneath your Mediatrix unit.	Logging on to the Mediatrix Unit Web Interface
LAN IP address as defined in your network address range.		Configuring the Lan1 Network Interface
Wan IP address as defined in your network address range.		Configuring the Uplink Network Interface to a static IP address
Static Default Router IP address of the Uplink Network Interface.		Configuring the Default Network Gateway to a Static IP Address
IP address of each DNS server.		Configuring the Domain Name Server (DNS)
IP address of each SNTP server.		Configuring the SNTP Server to a Static IP Address

Default Network Interfaces

There are four Network Interfaces created by default on the Mediatrix unit: Uplink, Lan 1, UplinkV6, and Rescue.

The Uplink network interface defines the uplink information required by the Mediatrix unit to properly connect to the WAN. (By default eth1 for all platforms. By default, this interface uses the IpDhcp (IPv4 DHCP) connection type. If you are using only one Network Interface, you must use Uplink.
The Lan1 network interface defines the information required by the Mediatrix unit to properly connect to the LAN. (By default eth2-5 or eth2 according to the platform.) By default, the Lan1 Network Interface uses the IpStatic (IPv4 Static) connection type. The Lan1 network interface can only be added on units with 2 network ports.
The Rescue network interface, is used to display the Rescue Management Interface when a partial reset of the unit is performed. By default, the Rescue network interface
- is disabled and automatically enabled when a partial reset is performed.
- uses the IpStatic (IPv4 Static) or the Ip6Static (IPv6 Static) addresses.
The Rescue Network Interface cannot be deleted. Refer to the Technical Bulletin - Performing a Partial Reset document published on the Media5 Documentation Portal.
The UplinkV6 network interface defines the IPv6 uplink information required by the Mediatrix unit to properly connect to the WAN. By default, this interface uses the IP6autoConf (IPv6 Auto-Conf) configuration mode.

It is possible to create up to 48 Network Interfaces.

Logging on to the Mediatrix Unit Web Interface

Before you begin

The computer IP address must be in the same TCP/IP network as the Mediatrix unit.

About this task

For better performances, it is recommended to use the latest available version of Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox.

Note:

You may not be able to log on to the Mediatrix unit Web interface if you are using older browser versions.

Procedure

In your Web browser, enter the IP address at which the Web interface of your Mediatrix unit can be reached.
- If your network has an IPv4 DHCP server, connect the primary Ethernet port of the Mediatrix unit to the network (ETH1 port), use the provided DHCP server IP address.
- You can also connect your computer to the secondary Ethernet port of the Mediatrix unit (ETH2), use the 192.168.0.10 IP address. However, the computer must also own an IP address in the 192.168.0.0/24 network.
Enter admin as your username and administrator as the password.

Note:
You can also use public as a username and leave the password field empty; it has the full administration rights by default.
Click Login.

Results

The Information page of the Web interface is displayed.

Configuring the Lan1 Network Interface

Steps

Go to Network/Interfaces.
From the Link list located next to Lan1, leave the default value.
In the Static IP Address field, enter the LAN static IP address as defined in your network address range.
Click Apply to apply all changes to the configuration.

Note:
A Warning message is displayed, but this is normal.
Click Apply.

Note:
Once the changes are applied, the connection with the unit might be lost. You may need to reconnect to the web page using the new address.

Result

The Lan1 Network Interface will be available in all the lists of the Management Interface where a Network Interface needs to be selected. For example, in the Local Firewall, and Configuration pages.

Configuring the Uplink Network Interface to a static IP address

Steps

Go to Network/Interfaces.
In the Network Interface Configuration table, from the Link selection list located next to Uplink, leave the default value, i.e. ETH1.
From the Type selection list, select IpStatic (IPv4 Static).

Note:
The Uplink Network Interface must be set with a fixed public IP address for the NAT/router to be able to do port-forwarding to the unit. It will also be easier for the PBX to communicate with the unit if the address is static.
In the Static IP Address field enter the assigned static IP address.
From the Activation selection list, select Enable.
Click Apply to apply all changes to the configuration.

Note:
Once the changes are applied, the connection with the unit might be lost. You may need to reconnect to the Web page using the new address.

Result

The unit can be reached (via the Web) through the Uplink static IP address

Configuring the Default Network Gateway to a Static IP Address

Steps

Go to Network/Host.
In the Default Gateway Configuration table, from the IPv4/Configuration Source selection list, select Static.
In the IPv4/Default Gateway field, enter the IP address used as the Static Default Router for the Uplink Network Interface.
In the Default Gateway Configuration table, from the IPv6/Configuration Source selection list, select Static.
In the IPv6/Default Gateway field, enter the IP address used as the Static Default Router for the Uplink Network Interface.
Click Apply.

Result

The specified address is used as the current default router address.

Configuring the Syslog Server

Steps

Go to System/Event Log.
In the Syslog Configuration table, in the Remote Host field, enter the IP address of the syslog server.

Note:
If you are gathering packets using Wireshark, you can also use the IP of the PC that takes the Wireshark capture.
Click Apply.

Result

Configuring the Domain Name Server (DNS)

Before you begin

Although it is possible to use public DNS servers you should always ask your internet service provider to provide at least the primary and secondary DNS servers.

Steps

Go to Network/Host.
In the DNS Configuration table, form the Configuration Source selection list, select Static.
For each DNS used, enter the IP address of the DNS.
Click Apply.

Result

Configuring the SNTP Server to a Static IP Address

Before you begin

Make sure there is an SNTP server available.

Steps

Go to Network/Host.
In the SNTP Configuration table, from the Configuration Source selection list, select Static.
Provide an IP address or domain name and port numbers for each SNTP server you are using.

Note:
The best practice is to use the servers supplied by your Internet Service Provider, then complement with servers from a different network close to your geographical area. For example: time.nist.gov (USA), ntp4.sptime.se (Sweden), time1.isu.net.sa (Saudi Arabia), ntp.nict.jp (Japan), time.google.com (Worldwide), pool.ntp.org or one of their regional server pools (see https://www.ntppool.org/ for more information).
If necessary, change the value of the Synchronisation Period.
If necessary, change the value of the Synchronisation Period on Error.
Click Apply.

Result

The SNTP host name and port will be displayed in the Host Status table under Network/Status.

Auto-Detecting and Auto-Configuring ISDN Interfaces

Context

Note:

Some parameters cannot be auto configured. For example, the clock mode is configured according to the endpoint type, master for NT and slave for TE.

Steps

Go to ISDN/Status.
In the Automatic Configuration table, from the selection list, choose the interface you wish to auto configure or select all interfaces.
Click Start Sensing.

Note:
Launching the Automatic Configuration may terminate abruptly all ongoing ISDN calls. The auto-configuration may take some time to complete and some of the current ISDN configuration settings might be replaced by new values.

Result

Under ISDN/Status, the Physical Link and Signaling fields of each interface should indicate Up.

Configuring the E1T1 Interface (PRI)

Before you begin

Always use Auto-Detecting and Auto-Configuring ISDN Interfaces procedure first to automatically detect and to automatically configure your PRI interface. The manual configuration of the PRI interface should be used for fine tuning of the configuration.

Context

It is important to take into consideration the following information:

Fallback Encoding Scheme: Only valid when receiving a SETUP message. The user sending the SETUP message does not indicate alternative bearer capability
Channel Range: Channels outside of the range defined for this field are ignored. Channels reserved in both the Channels Reserved for Incoming Calls and Channels Reserved for Outgoing Calls fields are considered usable for both incoming and outgoing calls. The space character is ignored and duplication is not allowed. Channels must be specified in low to high order.
Endpoint Type: To use a specific interface as the reference clock, the parameter must be set to TE.
Interface Configuration: Call properties set in the Call Router have precedence over the default values of the table. For more details on the Call Router, refer to the DGW Configuration Guide - Call Router user guide published on the Media5 Documentation Portal.
Signaling Protocol: Refer to the Supported Signaling Protocols section.

Steps

Go to ISDN/Primary Rate Interface.

Note:
ISDN ports can be configured while they are active. However they are internally disabled to modify the configuration and then re-enabled. All active calls on the port are dropped during this process. Configuration changes should only be performed during planned down times. Most of the ISDN parameters change require a restart of the ISDN service to be applied.
From the Select Interface drop box, select the E1/T1 interface you wish to modify.

Note:
Depending on the Mediatrix model, there may be several interfaces.
In the Interface Configuration table, set the Endpoint Type to TE.
Modify the parameters as indicated in the Results section.
Click Apply.
Repeat the tasks 2 to 5 for each interfaces.

Result

Configuring Interoperability

Steps

Go to ISDN/Interop.
From the Select Interface selection list, choose PRI2.
In the Interop Configuration table, select Enable for all fields.
In the Apply To The Following Endpoints table, select the interfaces you wish to apply the interoperability configuration.
Click Apply.

Note:
When facing issues in call establishment, disable the parameters one by one.

Result

Setting ISDN Automatic Call Cancellation Timers

Steps

Go to ISDN/Timer.
In the Time Configuration table, set the Auto Cancel Timeout parameter.
Set the L1 Timer T3.
Click Apply.

Result

Important information about R2-ISDN Collect Call Blockage (CCB)

When the collect call information for inbound calls (SIP --> ISDN / SIP --> R2) is relayed, the Telefonica IMS (PSTN) sends the P-Asserted-Service-Info: service-code=Collect Call header in the SIP INVITE:

When relaying collect call information to ISDN, the IE: Reverse Charging Indication (len = 3) Information Element in the call setup is included. A call received with the SIP header P-Asserted-Service-Info: service-code=Collect Call is tagged as "Collect Call" in the call router.

The Interop parameter to ignore the header, relay to the telephony lines or block right away the call is: SipEp.InteropCollectCallProprietaryHeader

Ignore: (default)
Relay
Block: (reject the call with a 603 Decline)

Note:

This parameter is only available using the CLI.

Setting the Mediatrix Unit to Use the R2 Signaling Protocol

Before you begin

R2 signaling protocol can only be used on E1 line type.

Steps

Go to System/Hardware.
In the PRI Cards Configuration table, from the Signaling selection list, located on the same line as the port you wish to dedicate to R2 signaling, choose R2.

Note:
When changing from R2 to ISDN or ISDN to R2, you must change your routes accordingly (Call Router/Route Config).
From the Line Type selection list, make sure E1 is selected.
Click Apply.
Restart the unit.

Result

Configuring R2 CAS Parameters

Steps

Go to R2/R2 Config.
From the Select Interface selection list, choose PRI1.

Note:
The number of available interfaces depends on the Mediatrix unit model.
In the Interface Configuration configure the fields as required.

Result

Overriding Country Default R2 Signaling Variants

Steps

Go to R2/Signaling.
From the Select Interface selection list, choose PRI1.

Note:
The number of available interfaces depends on the Mediatrix unit model.
In the Country table, from the Override Default Country Settings selection list, choose Enable.
Click Reset to Default to update the values with the selected country.

Note:
Once the Override Default Country Settings is enabled, the indicated values in the table are not from the specified country in the Country Selection field. To get the appropriate values of the selected country, you must reset the table values first.
When prompted to, restart required services.
In the R2 Signaling Variants, complete the fields as required.
Click Apply.
Again, when prompted to, restart required services.

Result

Overriding Country Default R2 Timers Variants

Before you begin

Modifying the default values of the Timers Variants should be performed by qualified technicians unless you are an expert in R2 CAS protocol.

Steps

Go to R2/Timers.
From the Select Interface selection list, choose PRI1.

Note:
The number of available interfaces depends on the Mediatrix unit model.
In the Country table, from the Override Default Country Settings selection list, choose Enable.
Click Reset to Default to update the values with the selected country.

Note:
Once the Override Default Country Settings is enabled, the indicated values in the table are not from the specified country in the Country Selection. To get the appropriate values of the selected country, you must reset the table values first.
When prompted to, restart required services.
In the R2 Timers Variants, complete the fields as required.

Note:
Changing a timeout value could require to adjust other timeout values in R2 Timers Variants and R2 Digit Timers Variants. Refer to the parameter description for more details.
Click Apply.
Again, when prompted to, restart required services.

Result

Overriding Country Default Tone Variants

Steps

Go to R2/Tones.
From the Select Interface selection list, choose PRI1.

Note:
The number of available interfaces depends on the Mediatrix unit model.
In the Country table, from the Override Default Country Settings selection list, choose Enable.
Click Reset to Default to update the values with the selected country.

Note:
Once the Override Default Country Settings is enabled, the indicated values in the table are not from the specified country in the Country Selection. To get the appropriate values of the selected country, you must reset the table values first.
When prompted to, restart required services.
In the R2 Tones Backward Groups and R2 Tones Forward Groups, complete the fields as required.

Note:
For more details on Forward tones/groups and Backward tones/groups, refer to the Interregister Signals section.
Click Apply.
Again, when prompted to, restart required services.

Result

Configuring the SIP Proxy Server

Steps

Go to SIP/Servers.
In the Default Servers table, set the Proxy Host field to the IP address of the Proxy server followed with its SIP port number.

Note:
For example, 192.168.0.5:5060
Click Apply.
Click restart required services, located at the top of the page.

Result

Setting SIP Interoperability Parameters

Context

Steps

Go SIP/Interop.
Complete the fields of the SIP Interop table as required.

Note:
no direction attribute is present in the SDP if the InteropSdpDirectionAttributeEnable parameter is set to disable.
Click Apply.

Result

Enabling Default Codecs

Steps

Go to Media/Codecs.
From the Select Codec Bank, choose if you want the G.722 , the G.723.1, G.726 or G.729 codec.

Note:
All Codec Banks include the T.38, the Clear Mode, the Clear Channel, and the X-CCD codecs.
In the Codec table, select the desired codecs and Enable / Disable them.

Note:
Codecs that appear in Red are not part of the selected codec Bank, thus they can be disabled without a problem.
Click for Advanced codec settings.

Note:
When enabling two codecs or more, the priority order can be modified by selecting the advanced options.
Click Apply.

Result

Configuring Codec Advanced Parameters

Steps

Go to Media/Codecs.
From the Select Codec Bank, choose the G.723.1, G.726 or G.729 codec bank.

Note:
All Codec Banks include the T.38, the Clear Mode, the Clear Channel, and the X-CCD codecs.
In the Codec table, click next to the codec you wish to configure.
From the Select Endpoint drop-down list, select Default to apply changes to all endpoints or select the specific Endpoint to apply changes to the selected endpoint.
Complete the fields as required.
Click Apply.

Result

This is an example for the G.711 Codec.

Configuring Machine Detection

Context

Note:

This procedure is only required if your fax machine is directly connected to a specific FXS port and if this port is not used for modem transmission.

Steps

Go to Media/Misc.
Set the CNG Tone Detection selection list to Enable.
Set the CED Tone Detection selection list to Enable.
Set the V.21 Modulation Detection selection list to Enable.
Set the Behavior On CED Tone Detection selection list to Fax Mode.
Click Apply.

Result

Configuring DTMF Transport - Out of Band Using RTP

Steps

Go to Media/Misc.
In the DTMF Transport table, set the Transport Method to Out-of-Band using RTP.
In the Payload Type field, type 100.
Click Apply.

Result

Creating a Hunt Group - PRI

Steps

Go to Call Router/Route Config.
In the Hunt table, click .
In the Configure New Hunt table, set the following:
1. Set the Name field to PRI.
2. Using the Destinations' dropbox, add all the PRI ports used in your configuration.
3. Leave the other fields with their default value.
Click Save.
In the Route Config window, click Save again.

Result

Creating a New Route

Before you begin

The task Creating a Hunt Group - PRI must be completed.

Steps

Go to Call Router/Route Config.
In the Routes table, click .
From the dropbox next to the Sources field, select sip-default.
From the dropbox next to the Destination field, select hunt-PRI_Hunt.
Click Save.
In the Routes table, click .
From the dropbox next to the Sources, select all the used PRI port.
In the Destination field, set sip-default.
Click Save to apply the new configuration.
In the Route Config window, click Save again.

Result

Creating a Call Property Transformation

Steps

Go to Call Router/Route Config.
In the Transformations table, click .
- click located on the same row as an existing call property transformation to add a new call property transformation above or,
- click located at the bottom of the table to add a call property transformation at the end of the table.
Note:
A maximum of 40 call property transformations can be created.
In the Configure Transformation table, in the Name field, enter a name for the call property transformation.
From the selection list of the Criteria Based On field, select the call property that must be matched to apply the Transformation.
From the selection list of the Transformation Applies To field, select the call property to transform.
Click Save and Insert Rule.
In the Configure Transformation Rule table, from the Name selection list, select the name entered at step 3.
In the Criteria field, indicate the call property criteria to match to apply the transformation.
In the Transformation field, select the transformation to apply to the call property.
Click Save or Save and Insert Rule to add another Transformation.

Result

The new Call Property Transformation is available to be used in a route.

Creating a Signaling Property

Steps

Go to Call Router /Route Config.
In the Signaling Properties table, click .
- click located on the same row as an existing signaling property to add a new signaling property above or,
- click located at the bottom of the table to add a signaling property at the end of the table.
Note:
A maximum of 40 signaling properties can be created.
In the Configure Signaling Property table, modify the fields as required.
Click Save.

Result

The signaling property will be available to be used in a route.

Restarting Services

Steps

Go to System/Services.
In the restart required services table, click restart required services.

Online Help

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will bedisplayed.

DGW Documentation

Mediatrix devices are supplied with an exhaustive set of documentation.

Mediatrix user documentation is available on the Media5 Documentation Portal.

Several types of documents were created to clearly present the information you are looking for. Our documentation includes:

Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
Technical bulletins: These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
Hardware installation guide: They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
User guide: The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
Reference guide: This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.

Copyright Notice

Copyright © 2026 Media5 Corporation.

This document contains information that is proprietary to Media5 Corporation.

Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.

This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.